Cancellation Policy

At Zimartt Technologies Limited (trading as Zimartt Online Shopping), we value your convenience and strive to provide a seamless shopping experience. This Cancellation Policy explains how customers and sellers may cancel orders placed on our platform.

1. Customer Order Cancellations

  • Customers may request cancellation of an order before it has been processed, packaged, or shipped.

  • Once an order is shipped, cancellation is no longer possible. Customers may instead request a return under our [Return Policy].

  • To request a cancellation, please contact our Customer Support immediately at:

    • 📞 07088461288

    • 📧 support@zimartt.com

2. Seller Cancellations

  • Sellers may cancel an order if:

    • The product is out of stock.

    • The product cannot be delivered due to unforeseen logistical issues.

  • Sellers are required to notify both the customer and Zimartt within 24 hours of cancellation.

3. Refunds for Canceled Orders

  • If a prepaid order is canceled before shipping, customers will receive a full refund to their original payment method within 5–10 business days.

  • Refund timelines may vary depending on the customer’s bank or payment provider.

4. Non-Cancellable Orders

Certain categories may not be eligible for cancellation once placed, such as:

  • Customized or made-to-order items.

  • Perishable goods (e.g., fresh food, flowers).

  • Digital products or subscriptions once delivered/activated.

5. Zimartt’s Rights

  • Zimartt reserves the right to cancel any order if fraudulent activity, payment issues, or policy violations are detected.

  • In such cases, customers will be notified promptly, and refunds will be processed if applicable.