Return Policy

At Zimartt Technologies Limited (trading as Zimartt Online Shopping), we are committed to ensuring that our customers enjoy a smooth and satisfactory shopping experience. If you are not fully satisfied with your purchase, our return policy is designed to make the process simple and fair.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Returned products must be unused, in their original packaging, and with all tags/labels intact.

  • Certain items such as perishable goods, intimate products, software, digital downloads, or items marked as "non-returnable" are not eligible for return.

2. Return Process

  1. Contact our Customer Support team within the return window to initiate a return request.

    • Phone: 07088461288

    • Email: info@zimartt.com

  2. Provide your order number, product details, and reason for return.

  3. Our support team will guide you on how to ship/return the item.

3. Refunds for Returns

  • Approved returns will be processed within 7–14 business days after we receive and inspect the item.

  • Refunds will be issued to the original payment method (Paystack, bank transfer, or other methods used).

  • Delivery fees, service charges, or handling costs are non-refundable unless the return is due to our error.

4. Exchange Policy

  • If you prefer an exchange, we will replace the item (subject to availability).

  • If the product is out of stock, you may choose between a full refund (excluding delivery fees) or a store credit.

5. Damaged, Defective, or Incorrect Items

  • If you receive a defective, damaged, or wrong product, please contact us within 48 hours of delivery.

  • We will arrange a free return pick-up or replacement at no extra cost.

6. Contact Us

For further assistance regarding returns, please reach out to our support team:
📞 07088461288
📧 info@zimartt.com
🌍 www.zimartt.com

Would you like me to now compile all your policies (Terms, Privacy, Refund, Return) into a single branded PDF document with your Zimartt colors (#E63946, #000000, #FFD700) so it looks professional for your website and vendors?